Comments on: What the Hell, Google Voice? http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice Comics, Movies, Fighting Games, and Pop Culture. 3 New Podcasts Every Week! Thu, 09 Feb 2012 07:17:21 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: nick marino http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-12424 nick marino Sat, 06 Nov 2010 15:21:49 +0000 http://www.audioshocker.com/?p=2116#comment-12424 whoooph that's good. next time, maybe give TalkShoe a shot -- it has problems too, but it's designed for call recording (and the quality is a little higher. and, BTW, Skype is always your best option. whoooph that's good. next time, maybe give TalkShoe a shot -- it has problems too, but it's designed for call recording (and the quality is a little higher. and, BTW, Skype is always your best option.

]]> By: shabooty http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-12423 shabooty Sat, 06 Nov 2010 15:12:34 +0000 http://www.audioshocker.com/?p=2116#comment-12423 oh like 24 mins... btw i just checked this morning and it showed up! thank god :O) heheh...... oh like 24 mins... btw i just checked this morning and it showed up! thank god :O) heheh......

]]> By: nick marino http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-12422 nick marino Sat, 06 Nov 2010 13:55:33 +0000 http://www.audioshocker.com/?p=2116#comment-12422 @shabooty: how long was your recording? @shabooty: how long was your recording?

]]> By: shabooty http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-12417 shabooty Sat, 06 Nov 2010 02:31:03 +0000 http://www.audioshocker.com/?p=2116#comment-12417 sigh i just had this problem today--- it was a phoner interview with a comedian ughhhhhh ruined my night cause it's still not showing up :/ sigh i just had this problem today--- it was a phoner interview with a comedian ughhhhhh ruined my night cause it's still not showing up :/

]]> By: nick marino http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-9094 nick marino Wed, 04 Nov 2009 16:48:39 +0000 http://www.audioshocker.com/?p=2116#comment-9094 Google Voice continues to be SUPER AWESOME! http://news.cnet.com/8301-13772_3-10387365-52.html I genuinely want Google Voice to succeed but at the same time I'm fascinated with the mistakes and little slips that keep happening to it as it progresses. Honestly, Google should have just ported over GrandCentral and called it a day. I wonder how much of the GrandCentral team works on Google Voice... Google Voice continues to be SUPER AWESOME! http://news.cnet.com/8301-13772_3-10387365-52.html I genuinely want Google Voice to succeed but at the same time I'm fascinated with the mistakes and little slips that keep happening to it as it progresses. Honestly, Google should have just ported over GrandCentral and called it a day. I wonder how much of the GrandCentral team works on Google Voice...

]]> By: PersonaDeGonzo http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-7813 PersonaDeGonzo Sun, 11 Oct 2009 18:29:13 +0000 http://www.audioshocker.com/?p=2116#comment-7813 If Google didn't want our feedback, they wouldn't ask for it. But they _do_ ask for it, and they have even set up troubleshooting forums to make it easier for us to give it to them. This means that they are _encouraging_ us to tell them about problems we encounter with GV and other services they provide. This is irrespective of the fact that GV is free. There are many instances in which Google employees have not only responded to complaints and problem reports, but where they have gone well out of their ways to fix the reported problems -- and then they _thanked_ the problem submitters and apologized. Therefore, those people who say we should never post complaints and just go elsewhere if we're unhappy with GV are just unthinking loudmouths who don't use their brains (such as they are) before spewing out immature, cowardly criticisms of others while hiding behind their net.anonimity. They are rightly labeled as trolls, and they should be actively and fervently ignored -- as well disdained. If Google didn't want our feedback, they wouldn't ask for it. But they _do_ ask for it, and they have even set up troubleshooting forums to make it easier for us to give it to them. This means that they are _encouraging_ us to tell them about problems we encounter with GV and other services they provide.

This is irrespective of the fact that GV is free.

There are many instances in which Google employees have not only responded to complaints and problem reports, but where they have gone well out of their ways to fix the reported problems -- and then they _thanked_ the problem submitters and apologized.

Therefore, those people who say we should never post complaints and just go elsewhere if we're unhappy with GV are just unthinking loudmouths who don't use their brains (such as they are) before spewing out immature, cowardly criticisms of others while hiding behind their net.anonimity.

They are rightly labeled as trolls, and they should be actively and fervently ignored -- as well disdained.

]]> By: Google Voice is NOT GrandCentral http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-7051 Google Voice is NOT GrandCentral Tue, 29 Sep 2009 16:37:03 +0000 http://www.audioshocker.com/?p=2116#comment-7051 I used to be such a fan of Google. Use to promote them and talk about them incessantly. That is until they started buying up perfectly good companies and services and turning them into garbage. Sorry, but Google Voice, for all the glowing news reports, is NOT GrandCentral. Not even close. The quality of the service has dropped dramatically AND they keep REDUCING service - now I can't record out going calls. I can't forward calls to a numnber that is already associated with Google Voice. Example - I'm visiting a friend's house where my cell has no reception and I want to forward my calls there BUT my friend uses Google Voice from his home so I am S. O. L. Recording quality is horrible. Volume is often barely loud enough to hear. Transcription is a complete JOKE. I can't get the system to send me an SMS just to let me know I got a call - they have to SMS me the entire transcription which, as previously noted is usually crap (though it's somewhat useful to just get the general idea of a call - so I don't want to turn it off completely - I just don't want it SMS'd to me). And half the time, even though I have "SMS me" turned on, it doesn't. The UI is AWFUL compared to the elegance of GrandCentral. Settings that were easy and intuitive are now an unintelligible mess. Oh boy could I go on. I had some trepidation when the Google takeover of GrandCentral was announced, but I was hopeful and let experience bear out my feelings about it - I'm VERY UNHAPPY. I used to be such a fan of Google. Use to promote them and talk about them incessantly. That is until they started buying up perfectly good companies and services and turning them into garbage. Sorry, but Google Voice, for all the glowing news reports, is NOT GrandCentral. Not even close. The quality of the service has dropped dramatically AND they keep REDUCING service - now I can't record out going calls. I can't forward calls to a numnber that is already associated with Google Voice. Example - I'm visiting a friend's house where my cell has no reception and I want to forward my calls there BUT my friend uses Google Voice from his home so I am S. O. L.

Recording quality is horrible. Volume is often barely loud enough to hear. Transcription is a complete JOKE. I can't get the system to send me an SMS just to let me know I got a call - they have to SMS me the entire transcription which, as previously noted is usually crap (though it's somewhat useful to just get the general idea of a call - so I don't want to turn it off completely - I just don't want it SMS'd to me). And half the time, even though I have "SMS me" turned on, it doesn't.

The UI is AWFUL compared to the elegance of GrandCentral. Settings that were easy and intuitive are now an unintelligible mess. Oh boy could I go on.

I had some trepidation when the Google takeover of GrandCentral was announced, but I was hopeful and let experience bear out my feelings about it - I'm VERY UNHAPPY.

]]> By: Google Voice: 5 reasons to use it, 5 reasons to think twice - Katalis Blog http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6262 Google Voice: 5 reasons to use it, 5 reasons to think twice - Katalis Blog Sun, 28 Jun 2009 18:04:32 +0000 http://www.audioshocker.com/?p=2116#comment-6262 [...] users have reported some less extreme problems using the service, such as failed call recordings and other similar issues. All of that is important to consider before you commit to depending [...] [...] users have reported some less extreme problems using the service, such as failed call recordings and other similar issues. All of that is important to consider before you commit to depending [...]

]]> By: Google Voice: 5 Reasons to Use It, 5 Reasons to Think Twice http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6236 Google Voice: 5 Reasons to Use It, 5 Reasons to Think Twice Sat, 27 Jun 2009 00:18:53 +0000 http://www.audioshocker.com/?p=2116#comment-6236 [...] users have reported some less extreme problems using the service, such as failed call recordings and other similar issues. All of that is important to consider before you commit to depending [...] [...] users have reported some less extreme problems using the service, such as failed call recordings and other similar issues. All of that is important to consider before you commit to depending [...]

]]> By: nick marino http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6044 nick marino Wed, 03 Jun 2009 20:21:44 +0000 http://www.audioshocker.com/?p=2116#comment-6044 Thanks to Tom from Google, the first and only "lost" AudioShocker podcast is no longer lost. The recording has officially been recovered. Thanks to Tom from Google, the first and only "lost" AudioShocker podcast is no longer lost. The recording has officially been recovered.

]]> By: nick marino http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6041 nick marino Wed, 03 Jun 2009 14:34:57 +0000 http://www.audioshocker.com/?p=2116#comment-6041 Tom, thanks for letting me know. I know my blog post here is incessantly whiny, but I've become accustomed to a level of quality from GrandCentral that seems to be largely missing from Google Voice and it's been frustrating, especially when I received what appeared to be a completely automated "form" email yesterday that didn't address the problem whatsoever. I do appreciate the attention I've received so far from the Google Voice team as the service is free, but I can't say that I'm not discouraged by this experience. Tom, thanks for letting me know. I know my blog post here is incessantly whiny, but I've become accustomed to a level of quality from GrandCentral that seems to be largely missing from Google Voice and it's been frustrating, especially when I received what appeared to be a completely automated "form" email yesterday that didn't address the problem whatsoever. I do appreciate the attention I've received so far from the Google Voice team as the service is free, but I can't say that I'm not discouraged by this experience.

]]> By: Tom http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6038 Tom Wed, 03 Jun 2009 07:22:43 +0000 http://www.audioshocker.com/?p=2116#comment-6038 Nick, I am from the Google Voice team. Your podcast has not been lost, but the size of it has brought to our attention an edge case in delivering it to your inbox and we appreciate that you have reached out so we are aware and can fix it. Clearly the quick restoration attempt did not go according to plan if you still only hear 6 mins and I apologize for that miscommunication. I will be working to have it fully restored for you by tomorrow. Nick,

I am from the Google Voice team. Your podcast has not been lost, but the size of it has brought to our attention an edge case in delivering it to your inbox and we appreciate that you have reached out so we are aware and can fix it.

Clearly the quick restoration attempt did not go according to plan if you still only hear 6 mins and I apologize for that miscommunication. I will be working to have it fully restored for you by tomorrow.

]]> By: nick marino http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6037 nick marino Wed, 03 Jun 2009 01:53:52 +0000 http://www.audioshocker.com/?p=2116#comment-6037 check out this email I just got from Google Voice: Hello, Thank you for your reply and for bringing this to our attention. We've worked to recover the majority of the recorded call in question but there may be a bit of the recorded call at the end that may be missing. We're working to ensure the issue does not occur again. However, please let us know if the slightly truncated call is sufficient, or if you need the end of the recorded call in question. We apologize for any inconvenience this may have caused and appreciate your patience and cooperation. Sincerely, The Google Voice Team i just went to my Google Voice inbox and checked for this recovered call and... nothing's changed. still just 6:21 mins of talk time. "slightly truncated?" is Google Voice just fucking with me or did they really recover this call and just not deliver it to me yet? 170 missing mins seems like a little more than "a bit." check out this email I just got from Google Voice:

Hello,

Thank you for your reply and for bringing this to our attention.

We've worked to recover the majority of the recorded call in question but there may be a bit of the recorded call at the end that may be missing. We're working to ensure the issue does not occur again. However, please let us know if the slightly truncated call is sufficient, or if you need the end of the recorded call in question.

We apologize for any inconvenience this may have caused and appreciate your patience and cooperation.

Sincerely,

The Google Voice Team

i just went to my Google Voice inbox and checked for this recovered call and... nothing's changed. still just 6:21 mins of talk time. "slightly truncated?" is Google Voice just fucking with me or did they really recover this call and just not deliver it to me yet? 170 missing mins seems like a little more than "a bit."

]]> By: nick marino http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6015 nick marino Sun, 31 May 2009 01:24:44 +0000 http://www.audioshocker.com/?p=2116#comment-6015 yeah they are. i hope these trolls actually work for Google. everything would make sense if they were the ones in charge of switching GrandCentral over to Google Voice. yeah they are. i hope these trolls actually work for Google. everything would make sense if they were the ones in charge of switching GrandCentral over to Google Voice.

]]> By: neal http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6013 neal Sat, 30 May 2009 16:03:04 +0000 http://www.audioshocker.com/?p=2116#comment-6013 trolls are so awesome! trolls are so awesome!

]]> By: neal http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6012 neal Fri, 29 May 2009 21:32:30 +0000 http://www.audioshocker.com/?p=2116#comment-6012 dropbox.io FTW dropbox.io FTW

]]> By: nick marino http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6011 nick marino Fri, 29 May 2009 18:03:29 +0000 http://www.audioshocker.com/?p=2116#comment-6011 whatever, mattwiss. you obviously didn't even read the entire post. whatever, mattwiss. you obviously didn't even read the entire post.

]]> By: Rocker http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6009 Rocker Fri, 29 May 2009 16:26:38 +0000 http://www.audioshocker.com/?p=2116#comment-6009 Dude, U R A DUMB ASS. QUIT BITCHING!! Dude,

U R A DUMB ASS. QUIT BITCHING!!

]]> By: mattwiss http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-6008 mattwiss Fri, 29 May 2009 16:23:03 +0000 http://www.audioshocker.com/?p=2116#comment-6008 Nick, so you use a free service and are upset?? go purchase a real podcast recording setup and then you may have some recourse. Right now you sound like a baby. Maybe you should not depend so heavily on a FREE service. The TOS make no guarantees... Nick, so you use a free service and are upset?? go purchase a real podcast recording setup and then you may have some recourse.

Right now you sound like a baby. Maybe you should not depend so heavily on a FREE service. The TOS make no guarantees...

]]> By: nick marino http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-5985 nick marino Wed, 27 May 2009 23:55:30 +0000 http://www.audioshocker.com/?p=2116#comment-5985 here's an update on this Google Voice fiasco - today, without any notice, i found this very dropped Google Voice recording in my Google Voice inbox. I WAS SO PUMPED! i emailed Ross, and came hope happy, expecting to download and start editing right away... except that the mp3 in my Google Voice inbox is only 6:21 long. not 178:00 (or even the random 176:00 as listed by Google Voice). now, all i want to know is: WHERE ARE THE OTHER 170:00 OF THIS RECORDING, GOOGLE VOICE???? WTF!?! i continue to be very frustrated and disappointed by this transfer of service from GrandCentral to Google Voice. P.S. Ross, your check is on the way... when the podcast actually airs!!! here's an update on this Google Voice fiasco - today, without any notice, i found this very dropped Google Voice recording in my Google Voice inbox. I WAS SO PUMPED! i emailed Ross, and came hope happy, expecting to download and start editing right away...

except that the mp3 in my Google Voice inbox is only 6:21 long. not 178:00 (or even the random 176:00 as listed by Google Voice). now, all i want to know is: WHERE ARE THE OTHER 170:00 OF THIS RECORDING, GOOGLE VOICE???? WTF!?!

i continue to be very frustrated and disappointed by this transfer of service from GrandCentral to Google Voice.

P.S. Ross, your check is on the way... when the podcast actually airs!!!

]]> By: ross http://www.audioshocker.com/2009/05/23/what-the-hell-google-voice#comment-5961 ross Sun, 24 May 2009 02:31:48 +0000 http://www.audioshocker.com/?p=2116#comment-5961 you can toss my check in the mail whenever. no rush. you can toss my check in the mail whenever. no rush.

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